The shortage of SIM cards has further complicated Cubans’ access to telecommunications
14ymedio, Dario Hernandez, Havana, December 23, 2025 – This Monday, the offices of the State telecommunications company Etecsa in various parts of Havana were packed after the start of sales for new mobile lines and replacement SIM cards, a service that had been unavailable for months. The prolonged shortage made losing a phone a secondary problem compared to the impossibility of recovering the number, essential for communication, internet access, or carrying out basic tasks. The reopening of the service led to long lines, tension, and uneven organization in a context marked by the precariousness of telecommunications
Early on, 14ymedio visited several of these branches and confirmed how quickly the news had spread among customers. At the office located beneath the Focsa building in El Vedado, they attempted to maintain some control by issuing 100 tickets daily. The wait was long and the atmosphere tense, but relatively orderly. Similar stories were repeated among those waiting: stolen or lost phones and months of fruitless visits to Etecsa. “What hurts the most is losing the line,” several commented while they waited.
“What hurts the most is losing the line.”
In Regla, the lack of a clear queuing system led to constant arguments. Some, despite arriving late, tried to cut in line, an attitude that fueled the discontent among those who had arrived at the office early. The shouting and recriminations increased as rumors spread that supplies could run out at any moment, a possibility many considered certain after previous experiences of shortages and sudden sales suspensions.
For months, the shortage of SIM cards left many users without service. Some reported that the only alternative offered was to manage the line from abroad or pay in foreign currency, options beyond the reach of a large part of the population. This situation was compounded by frequent power outages and mobile service interruptions, which affected the quality of the connection.
This crisis is part of a broader scenario marked by Etecsa’s so-called “tarifazo” — a huge rate hike — which last May raised the cost of data and telephone services relative to salaries in pesos. The price increase, coupled with a shortage of lines and dependence on top-ups from abroad, has deepened inequality in access to communication. The lines this Monday reflect the cumulative impact of a commercial policy that has made connectivity an increasingly difficult commodity to obtain.
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