Broken-down buses, replacement vehicles that take hours to arrive, and closed snack bars now accompany interprovincial trips.

14ymedio, Mercedes García, Sancti Spíritus, September 8, 2026 – In the Viazul waiting room in Havana, the information windows are deserted, and on the highways, the state company’s white-and-blue buses continue to circulate, but the polished exterior image is deceptive. Behind the service that charges in dollars, breakdowns, delays, and vehicles whose deterioration has turned every trip into a gamble are piling up.
For years, Viazul was an expensive but fairly reliable alternative for traveling between provinces. Created primarily for foreign tourists, it offered air-conditioned buses, routes with defined schedules, and punctuality that contrasted with the battered state transportation system used by Cubans. Now, amid the energy crisis and the reduction of other options, it has also become a lifeline for nationals.
However, buying a ticket requires foreign currency and access to payment methods that a large part of the population does not have. Hence, its customers include many Cubans residing abroad who visit the Island and people who live in the country but have relatives abroad who can pay for their ticket.

“On the trip to Havana, the Viazul bus broke down in Jagüey Grande,” a customer from Sancti Spíritus who frequently uses the company tells 14ymedio. The bad experience was repeated on the return trip. “It broke down leaving Mayabeque and we had to continue reading
Each leg between Sancti Spíritus and Havana cost him 29 dollars. Despite the breakdowns and the time lost, he did not receive a cent in reimbursement. The price retains the standard of a service designed to bring in foreign currency, but the amenities increasingly resemble those of the transportation paid for in Cuban pesos.
The deterioration does not end with the vehicles. The traditional roadside stops also reflect the collapse. “Before, the driver would stop so that passengers could eat something, but now many of those snack bars are closed because of all the problems with fuel and supplies,” the man from Sancti Spíritus explains.

In Aguada de Pasajeros, the famous Conejito offers a telling scene. Tables and chairs remain empty in front of a closed cafeteria, with signs for pizzas, snacks, and soft drinks still advertising a nonexistent abundance. “There was nothing on offer, just flies,” the traveler sums up.
When a Viazul bus breaks down, another uncertainty begins as well: finding a replacement vehicle. Sometimes a Yutong appears to pick up some of the passengers, while luggage and travelers have to be reorganized on the fly. Other times, the wait lasts for hours.
For two Italian tourists, a breakdown had much more costly consequences. Last week they missed their flight to Madrid after the Viazul that was supposed to take them to Terminal 3 of José Martí Airport was delayed two hours because of a technical problem. The replacement vehicle also failed to arrive in time to take them to Havana.

The breakdowns are compounded by roads increasingly battered by potholes, lack of maintenance, and poor nighttime lighting. Vehicles subjected to constant wear and tear must travel hundreds of kilometers over that pavement, in a country where obtaining spare parts, tires, and fuel has become an everyday problem. Traffic accidents add another element of insecurity to interprovincial journeys.
The paradox is especially visible because Viazul continues to be a company designed to bring in hard currency. The traveler pays in dollars, but can no longer take for granted either punctuality, comfort, or even that the same bus will complete the entire journey.
There is little left in the company’s waiting rooms of the distinction that for years separated Viazul from ordinary transportation. There are cafeterias without food, half-empty waiting rooms, darkened screens, and passengers listening for any strange noise the engine might make before setting off.
Translated by Regina Anavy
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