Juan Miguel Hernández Basulto, Camagüey, was expecting a package sent to his wife from Italy through Globestar agency operated in Havana by Cuban officials enjoying the total confidence of the State for this type of business. Hernandez Basulto was discontented when he received the package. The package was for his daughter’s quinceañera, and it was damaged and stolen before he received it. It hurts more when no one appears to be responsible. He told me that he wanted to make a formal claim for damages, but did not know what was the next step.
When communicating with the Globestar representative in Cuba, Mrs. Martha, she told him that she would take care of the problem. But instead she never gave him an answer to his problem. Will Juan Miguel then demanded from Saverio Cicaroni, the owner of the business in Rome, to explain where the gold articles, footwear, and other contents are, valued more than € 520.
Translated by E.C and A.I
12 March 2014