14ymedio, Havana, 4 February 2016 — Since Wednesday morning, customers of Metropolitan Bank Telebank have not had access to any transactions due to an interruption of services. The problems have extended to ATM and Point-of-Sale (POS) terminals that take magnetic cards in Havana stores, as reported Thursday in a statement by the bank.
Telebank service facilitates transactions such as paying land-line telephone or electricity bills, for users who have a magnetic card.
An employee of Telebank told 14ymedio that they are currently having problems with their electronic network. “It has to do with the magnetic cards, we can’t complete any kind of transactions with the cards.”
She added that at ATMs it is not possible to check your balance, and a customer “can only complete one transaction a day, withdrawing 200 Cuban pesos or 50 Convertible pesos.”
The employee said she did not know “exactly” how long the inconvenience will last, adding that “everyone is working on this because it is a difficult situation.” The interruption in service has also affected POS terminals that take magnetic cards to pay for services and for some operations at bank windows.
A note from Metropolitan Bank’s Department of Communication and Marketing says that “a contingency plan to minimize the effects on users” is currently being applied.