According to a recent official statement by Empresa de Telecomunicaciones de Cuba (ETECSA) [Cuban Telephone Company], the technical difficulties in messaging service and other cell phone problems are due to errors in miscalculating demand.
It is the system’s universal principle to come up with an inverse explanation to every difficulty, which could be interpreted as follows: it is not really the inability of the only telephone company in Cuba, but that there are too many users. That is, we are more addicted to communication than officials imagined.
Since this past March 3rd, when the new cell phone e-mail access system (nauta.cu) went into effect, considerable delays were experienced in SMS access, as well as additional service outages. Now the Central Director of Mobile Services, Hilda María Arias, stated that for over a year they carried out research and completed investment processes required for this service, however, they “did not calculate the fast pace for its demand in this short period of time”, and, due to transmitting of data, “more network resources are being used”, which has slowed e-mail, SMS reception, and cell phone service
Of course, while this official explains that steps are being taken to counteract the difficulties, the solution must come from an increase in forecast investments.
ETECSA, as we know, is the name of the communications monopoly in Cuba, controlled by military business leaders, who have now committed to expand services through new base stations that expand possibilities for Internet access, transfer the balance between cell phones and extend the expiration date of cellular lines.
Indeed, if this promise is fulfilled, this would be good news for those of us who are addicted to information and communication. In any case, to justify the current service difficulties after one year of researching the project, and knowing the huge demand for cellular service among Cubans, despite its high cost, seems more than mere miscalculation.
Translated by Norma Whiting
25 April 2014