14ymedio, Havana, 16 November 2015 – Almost 72 hours after its Nauta email service was interrupted, cellphone customers have not received an explanation from the Cuba’s State-owned Telecommunications Company (ETECSA). Calls to the #118 complaint line are told “it is a technical problem affecting the whole country” and the engineers are working on it.
On Friday afternoon, national email users started having problems sending and receiving messages. During the weekend it has not been possible access to mailboxes and they have ceased to be visible in browsers on the main page at webmail.nauta.cu. 14ymedio has also been hurt by the incident, which affected content updates over the weekend. So car, the only telephone company in the country has not issued a notice regarding the breakdown.
Last June users were warned several days in advance about technical problems on the platform that supports the email providers enet.cu and nauta.cu. On that occasion, ETECSA “apologized for the inconvenience such incidents might cause,” which contrasts with the lack of information prior to the current repair/
In Cuba there are more than three million mobile customers, most of them on a prepayment plan, Minister of Communications (MIC) Maimir Mesa Ramos said last July, when he also acknowledged the high level of technological obsolescence in the country and the limited capacity of mobile phone base stations.