14ymedio, Havana, 18 August 2016 — The Cuban Telecommunications Company SA (ETECSA) said Thursday that “internet access from navigation rooms and wifi hotspots was restored in 17 August, along with access to ENET.” The disruption led to a flood of complaints from customers of the telephone monopoly.
Etecsa apologized for the inconvenience caused by service failures, problems that have become common in recent months. In mid-July, the company announced problems with Nauta e-mail access from cellphones due to maintenance work.
In November 2015 users were unable to send or receive e-mails for six days, a problem that was repeated a month later and resolved after a delay of more than 24 hours.
The wireless network known as WIFI_ETECSA began operations on 1 July 2015, and now counts more than 80 navigation hotspots in the country. Each day about 200,000 people use this infrastructure to access the vast World Wide Web.