My troubles did not end with the molars. Thinking myself clever, a month ago I bought a combined ceiling fan and light fixture at the Plaza Carlos III shopping mall. From an initial price of 120.00 CUCs, it had been reduced to 35 because it was missing its shade. I did not think twice because the phallic bulbs they have been selling since the “energy revolution” will not fit inside any shade anyway. But to paraphrase a popular saying, when something seems too good to be true, it probably is. I should have thought twice and walked away.
The electrician installing the new appliance pointed out that the screws used to attach the blades were not original. There was also evidence it had been repainted, indicating that the fan had been installed and for some reason uninstalled. He recommended that I return it.
With the item still under warranty, I went back to Carlos III to ask for a refund. The same employee who had sold me the fan told me that, although it was Wednesday, the day they handle returns, I would first have to go to the studio several blocks away where they would give me the paperwork authorizing the return.
The box the fan came in was bulky and quite heavy. As everyone knows, I am a certified expert in public transport, so I had the foresight to call to my brother, who owns a car, to help with the transaction.
It exhausts me just thinking about all the neurons I wasted trying to explain this to the employee, more neurons than she ever had. Fearing I would have a heart attack, a young man, clearly someone of importance in the chain of command there, came to my assistance. He understood and simplified the issue:
“I don’t know why they told you to come here,” he said, “because the problem is with the store, not with us.”
Back again to Carlos III. The same employee reiterated that this was not her problem, pointing to a faintly printed piece paper on the wall behind the counter. Even with perfect vision a customer could still only guess that it had something to do with the store’s return policy. But I had my own plan. I put the fan in the middle of the counter and asked to speak to the floor manager. Since this was preventing her from attending to the other “users” — at this point you will have noticed that being a customer in Cuba is highly unusual and no doubt considered unpatriotic — the employee told a young man to go get Alain. Upon hearing my explanation, Alain told the employee, “Give her a refund.”
And with money in hand I could not help but blurt out a well-worn phrase:
“That is why this thing must fail.”
At a minimum I enjoyed the gestures and words of affirmation from the line of people behind me.
11 May 2014